Last modified 02.12.2025
We know that your privacy matters and is important to us. We have established this privacy policy to inform you how your information is collected, used, and shared when you visit or use https://adasignfactory.com/ (the “Site”).
INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect information about the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using cookies, log files, web beacons, and similar technologies. For more information about cookies and how to disable them, visit https://allaboutcookies.org/.
When you make a purchase or attempt to purchase through the Site, we collect certain personal information you voluntarily provide us, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
Also, payment details such as your credit card number, expiration date, and security code are processed securely through WooPayments via Stripe and PayPal. We do not store or process your payment details directly. For more information, please refer to the privacy policies of Stripe or PayPal.
When you voluntarily submit forms on our Site, such as the ‘Custom Quote Request’ form, we collect personal information, including your name, address, phone number, and email address. This information is collected to respond to your inquiry. We refer to this information as “Request Information”.
USE OF PERSONAL INFORMATION
We use Device Information to help us improve and optimize our Site.
We use Order Information to fulfill orders placed through the Site, communicate with you, screen for potential risk or fraud, and provide you with information or advertising relating to our products or services.
We use Request Information to respond to your inquiries, provide quotes or services, and track form submissions for conversion and marketing optimization purposes. This data helps us improve our advertising, ensuring relevant and effective visitor engagement.
THIRD-PARTY SERVICES
We use third-party services to enhance the functionality and user experience of our Site. These third-party service providers can only access your personal information to perform specific tasks on our behalf. They are obligated not to disclose or use it for any other purpose.
Currently, we use the following third-party services:
Google Ads Conversion Tracking and Remarketing:
We use Google Ads to deliver targeted advertisements and track conversions. Please visit the Google Privacy Policy for more information on how Google collects and processes data.
Google Ads Conversion API and Customer Match:
We use Google Ads Conversion API and Customer Match to send conversion events, which may include email address, name, phone number, Google Click ID (GCLID), Order ID, GBRAID, WBRAID, consent for ad user data, consent for ad personalization, and the timestamp when a user completes a form or makes a purchase. Additionally, we use email addresses and phone numbers to create Customer Match lists in Google Ads for targeted advertising campaigns. These lists help us deliver personalized and relevant ads to our customers. Please visit the Google Privacy Policy for more information on how Google collects and processes data.
Google Tag Manager and Google Analytics 4:
We use these tools to analyze traffic and monitor the usage of our Site. This helps us understand user interactions and improve the performance of our marketing campaigns. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We also use Google Tag Manager to track and record form submissions and purchase events on our Site. We may collect data such as the user’s first name, phone number, and email address as part of this process. This data is used to monitor form submissions and optimize our advertising efforts, ensuring we deliver relevant and personalized content to our users.
WordPress (WooCommerce):
We may collect various types of information from you, including personal information such as your name, email address, phone number, and other contact details you provide when filling out forms or subscribing to our services. Additionally, we collect technical information, such as your IP address, browser type, device information, and operating system details, through cookies and tracking technologies. We also gather usage data, such as the pages you visit, the time spent on our site, and interactions with our content or features. If you make a transaction, we may collect transactional information, including payment details, billing information, and purchase history. Lastly, we may collect optional information you voluntarily provide, such as feedback or survey responses. We use third-party tools and plugins to provide essential services, such as payment processing, marketing and email campaigns, and analytics. These tools may collect, process, or store your data for their specific purposes.
Facebook Ads:
We use Meta Pixel (formerly Facebook Pixel) to understand and improve the effectiveness of our advertising campaigns. Meta Pixel allows us to track user interactions on our Site and measure the performance of our ads. For more detailed information on how Meta Pixel collects and processes data, please refer to Facebook’s Data Policy.
Facebook Custom Audiences & Conversion API:
We may upload your hashed information (such as your email address, phone number, and name) to Facebook to create custom audiences for targeted advertising and conversion attribution. This process helps us deliver relevant ads and measure the effectiveness of our advertising campaigns. Facebook uses this information solely to provide services to us and does not share it with third parties. For more details on how Facebook handles your data, please refer to Facebook’s Data Policy. Additionally, we use the Facebook Ads Conversion API to send conversion events (such as lead submissions and purchases) along with parameters such as the event time, event ID, event source URL, email, first name, IP address, client user agent, click ID (fbc), and browser ID (fbp). This data enables us to understand user interactions better and optimize the performance of our advertising campaigns.
Microsoft Advertising:
It uses tracking technologies to collect information about users’ interactions with ads and websites to help improve ad targeting and campaign performance. This includes collecting data such as IP addresses, browser types, device information, time spent on websites, and pages visited. Additionally, it may track conversions by recording actions like purchases, sign-ups, or downloads resulting from ad clicks. Microsoft Advertising also uses cookies and UET tags (Universal Event Tracking) to measure website visits, user behavior, and ad effectiveness. This data helps advertisers refine their strategies and deliver relevant ads while adhering to applicable privacy regulations.
SOCIAL MEDIA FEATURES
Our website may include social media features like sharing buttons and embedded content from platforms like Facebook, Twitter, or Instagram. These features may collect your IP address and which page you are visiting on our website and may set a cookie to enable the feature to function correctly. Social media features are hosted by third parties and governed by their respective privacy policies.
When you interact with these social media features, your interactions are subject to the companies’ privacy policies. We encourage you to review the privacy policies of these third-party platforms to understand how they collect, use, and share your personal information, as we do not have control over their practices.
DATA RETENTION
We retain your Order and Form Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.
CHILDREN’S PRIVACY
The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use or access the Site at any time or in any manner. If we learn that personally identifiable information of persons under 13 years of age has been collected on the Site without verified parental consent, then we will take the appropriate steps to delete this information.
INTERNATIONAL USERS
Please be advised that by your continued use of the Site, which is governed by U.S. law, that you are agreeing to be bound by the laws of this territory and by transferring your personal information to the United States, you consent to that transfer.
USER CONSENT AND OPT-OUT OPTIONS
When you voluntarily fill out a contact form on our website or contact us via telephone, we collect personal information such as your name, email address, phone number, and other relevant details. By submitting this information, you provide explicit consent for using your data for personalized advertising and marketing purposes, including but not limited to Google Ads Remarketing and Customer Match.
WITHDRAWAL OF CONSENT
You have the right to withdraw your consent at any time. To do so, simply contact us via email at ADAsales@adasignfactory.com, and we will promptly stop using your data for personalized ads and Customer Match campaigns.
HOW TO OPT OUT OF PERSONALIZED ADVERTISING
If you no longer wish to receive personalized advertisements or be included in our Customer Match lists, you may opt-out in the following ways:
Google Ad Settings: You can opt out of personalized Google ads by adjusting your preferences through Google’s Ad Settings.
Email Request: You can make a request by email to ADAsales@adasignfactory.com to opt out of personalized advertising and remove your data from our Customer Match lists.
DATA SECURITY
We take reasonable measures to protect your personal information and implement appropriate security measures to maintain the safety of your data.
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). The CCPA provides California residents with the following rights:
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected the information, the purposes for collecting the information, and the categories of third parties with whom we have shared your personal information.
Right to Delete: You have the right to request the deletion of your personal information that we have collected or maintained, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information for monetary value.
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.
GDPR COMPLIANCE
We are committed to ensuring compliance with the General Data Protection Regulation (GDPR) for our European Union visitors. You have the right to access, correct, delete, or restrict the processing of your personal data. You may withdraw consent at any time. For more information, please contact us using the details provided.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates or changes.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at ADAsales@adasignfactory.com or by mail at: ADA Sign Factory, PO Box 41054, Cleveland, OH 44141.